Privacy Policy

We at My Sewing Basket do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Your personal details (name, address, email address etc.) are used for no purpose except fulfilling your order and contacting you if you wish to be on the mailing list. You will not receive unsolicited mail.

Credit Card Security

When an order is placed on our website, credit and debit card numbers are dealt with through a secure payments provider. The card in initally authorised,then payment is collected at the time we despatch. If we have not despatched your goods we have not debited your account although it remains authorised.

Guarantee

We Guarantee to provide you with good quailty products. If you have a complaint, please let us know as soon as possible and we will do everything we can to resolve the issue. Faulty goods should be returned to us as soon as possible.
We pride ourselves on looking after our customers, so please contact us if you have any concerns. We value your opinions and in order to improve, we need customer input. Please contact us (preferably by email) with any issues or concerns.